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Advertising agencies and media companies today face a dynamic market, buoyed by the availability and emergence of big data, as well as changing client demands. As these organisations reinvent their existing models so as to become future-ready, the big challenge before them is finding the right talent for new job profiles and roles that have emerged in this changing landscape. Today, agencies are not just seeking talent that is specialised, but are also looking for versatility and diverse backgrounds such as engineering and research. AI and machine-learning too have also changed the way brands and agencies can reach the consumer today. Further, with Digital becoming an integral part of consumers’ lives, the purchase journeys have changed and today’s talent needs to be quick in understanding that journey and identifying the points where they can intervene.

While the search for talent that can navigate this new ecosystem is industry-wide, the principles of the business continue to stay the same though the tools and platforms have changed.

In the decades of the past, Media, Creative, PR and other functions were all part of one agency, working and collaborating together. Speaking of the way the industry functioned when she started out, Yashaswini Samat, Chairman & MD, Grey Group India opines that the biggest positive then was that everyone in the agency worked in tandem and therefore understood how different disciplines operate. That exposure to various domains is important when working in an ecosystem where silos are disappearing. Explaining how versatility has become the need of the day, Samat says, “In today’s world, for good communication, the biggest need is to have talent with an understanding of the various domains. For example, I would like to have a planner who also has a good understanding of creative and platforms. It would also be nice to see talent that can help almost translate the consumer experience so as to drive creative strategy. The silos and the walls have sort of disappeared a little bit, so you need talent that is versatile today.”

While the big growth story is in Digital, India is one of those unique markets that is seeing growth and opportunity across mediums. For younger people who have pretty much grown up in this new ecosystem, adapting to changes is a lot easier than for those who have been in the business for several decades. Tarun Rai, Chairman & Group CEO, Wunderman Thompson South Asia explains why the evolving landscape is a huge positive for the agency. “With Data, Digital, Technology and E-Commerce as part of our offering, besides the so called ‘traditional agency’ services, Wunderman Thompson is attracting a new kind of talent. India is a unique market and is not one but many Indias. As a result, our media environment is such that TV and Print continue to grow even as Digital and Mobile are growing at a much faster pace. So while the ‘traditional’ ATL talent will continue to be important we want to over-index on developing our talent base in new areas. For us, therefore, the important new positions are in Data Analytics, E-Commerce and Digital Content.”

In the media agency business, the new skill-sets that are in demand are representative of the ever-changing eco-system of consumer preferences in media. This is something brands and agencies need to take cognisance of, notes Navin Khemka, CEO, MediaCom South Asia. “Media agencies are constantly evolving. While traditional planners and buyers are always in demand, the evolving skill-sets in demand are e-commerce specialists, content integrators and creators, local language experts and data scientists,” he remarks.

Here’s a look at some of the hottest new job functions that companies across the board are looking to fill.

A role that has gained increasing prominence in organisations across sectors is that of the Chief Transformation Officer (CTO). At the very core of this role is the capability of striking the right balance between short-term improvement and long-term value, according to consulting firm McKinsey & Company. The CTO is responsible for ensuring that line managers take responsibility for change and personally ensure they deliver results quickly and with suitably high ambition. It is the CTO that can transform business results very quickly, and with clear precision, making the organization fitter in order to sustain long term growth and achieve set goals. Isobar’s Shamsuddin Jasani, Group MD, Isobar South Asia elaborates, “Among brands, the role of the Chief Digital Officer has been around for a very long time but a lot of CMOs and CDOs as we call them are becoming CTOs. Digital now is no longer about marketing your product or business, but rather about transforming your business. How are you using Digital to transform your business?” Jasani provides a case in point – the current crisis the auto industry finds itself in. There may be many reasons for that slump, not the least of which is the challenge posed by the Olas and Ubers of the world. The CTO will be a very critical role in the near future, Jasani believes.

The skill-sets in demand haven’t changed across the board as much as they have evolved over the past few years. Organisations still look for attributes like creativity and passion today, but it is definitely a plus point when the person is also abreast with the latest technology. With automation set to become an important part of the future, capabilities in emerging technology like AI and machine learning are a big plus. That is also one of the things the CTO is expected to do – ensure optimal utilization of resources and getting the right people in place for the right job. In organisations which do not have a CTO in place, often the marketing heads or chief digital officers are expected to widen their scope of work while also finding new ways to ensure optimisation in marketing and advertising spends. For instance, Ahmed Rahimtoola, Head of Marketing – Allied Blenders & Distillers tells us that the brand has a strong ROI-centric approach to media planning and buying. “ROI and efficacy (especially on Digital) is measured on the basis of impact of digital campaigns and activities on the overall core brand metrics of awareness and consideration. We have a strong ROI-centric approach to media planning and buying where we go beyond the everyday metrics of impressions and views to metrics that have a longer term value for the brand such as audience retention and repeat engagement,” he explains. In the near future, the CTO will be the single person that will find more agile ways of working and develop better performing business models, while reporting directly to the CEO.

Every brand is looking to create good and impactful content. You can already see some of that happening on platforms like Amazon Prime and Netflix. Today, especially since content is consumed on smaller devices, the approach and treatment for content calls for a different kind of understanding and these specialists must be able to create content for a variety of platforms

Vaishali Verma
CEO, Initiative

While most marketers and advertising professionals apply behavioural economics to their work and campaigns, most of them have been doing so in a manner that is not particularly systematic. The emergence of consultancies like Accenture and Deloitte has brought out the importance of the behavioural economist’s role in today’s industry. The behavioural economist studies the impact of psychological, emotional, cultural and social factors on the economic decisions of consumers, thereby allowing for a more structured approach to communication. While still a relatively new field of study in marketing and advertising, behavioural economists allow brands to create new ways of improving customer experience. Yashaswini Samat of Grey India points out that it is behavioural economics that can help a planner transform into an experiential planner, one who can map the consumer experience journey. This is perhaps best demonstrated by the recent launch of an insight-based marketing platform, Datask by Madison World. Datask will help brands understand information about customer demographics and psychographics, including what draws customers in. The platform gives marketers a single view of their consumers. Vishal Chinchankar, Chief Digital Officer, Madison World explains that given the vast volume of data today, the agency is looking at talent that will not just draw insights but also make predictive analyses. “At Madison, we have the planning teams and the data teams, and then we have the execution and implementation teams. The kind of people we are trying to get are those who can provide a predictive analysis from the available data, to be part of our execution and implementation teams. We are looking for people who are certified by the likes of Facebook and Google,” says Chinchankar. For brands, such consumer behaviour insights are critical in crafting digital marketing campaigns. On the basis of these insights, several brands have already put in place clear-cut guidelines for digital campaigns. One of these is Kansai Nerolac. Peeyush Bachlaus, GM – Marketing, Kansai Nerolac Paints Ltd, says, “There are certain digital marketing do’s that we implement in our plans. These are – a focus on the bigger picture, the usage of relevant platforms and tools and regular engagement with the audience.” While these may sound standard, they often come on the back of consumer insights. For some agency leaders like Initiative’s Verma, another important role that is emerging is that of the ‘pattern reader’, someone who understands why consumers do what they do, and who can understand consumer behaviour patterns. What works in favour of brands and agencies today is the fact that clients are today sitting on a huge repository of data, and that is true especially for brands in the e-commerce sector. That data, when married with the media agency data, can make for a rich, effective media plan based on consumer behaviour insights. Verma sums it up best when she explains how she plans to make the agency future-ready. “At Initiative, we are already making inroads. Our strategy and insight team is well infused with a diverse talent mix of media strategists, account planners, specialist digital thinkers and data analysts. We will be strengthening our analytics division further by hiring data scientists. We already have content planners well integrated into the mainline business teams. From a long term view, behavioural economists are going to be a necessity if we have to face the might of consultancies like Accenture,” she insists.

We need to ensure that in the process of working, people do not waste time on things that technology can take care of. The Chief Integration Officer’s role essentially stems from the need to ensure efficiency across processes and smoother coordination across teams and levels. This is still not as big a thing in India yet, but it will be in time.

Varun Duggirala
Co-founder and Content Chief, The Glitch

By Sandeep Sharma
President, R K Swamy Media Group

The future of marketing and business is evolving so rapidly that most educational systems can’t keep up with the relevant curricula and neither are structured training programmes proving adequate to re-skill and enhance existing managerial skills. It is imperative for the current managerial talent in media agencies to retrain themselves and fight against irrelevance in a rapidly evolving environment led by the Internet, technology and data.

The areas to look at in terms of jobs in the advertising industry in India would be:

Planners: Traditional and New Age: These will not go out of fashion without a fight. The human touc, especially in the Indian context, with an instinctive touch added to what automation of this skill would bring to the table, will mean that planners will continue to be central to the process. Those who can master soft skills, understand consumers and business better, and are comfortable with data-led digital applications in a tech-backed format will be highly relevant. Planners breathe data. Working with data does not intimidate them. Hence, it makes them a very natural and important cog in a transitioning agency. Hence well-rounded managers who understand consumer, media, research, content, digital and technology will be the need of the hour.

Data Analytics: So much has already been said about data in the Indian context. I believe we are just at the cusp of a data revolution. Data scientists and analysts will be worth their weight in gold and as marketing strategies start getting more and more sophisticated, data will become a strong pivot and no agency will want to miss out on that. The ability of an agency in the current day to move from an instinct-led culture to an intelligence led culture will be spearheaded by data and people in an agency will have to embrace that and become data ninjas in order to build the agency of the future.

Content: At the heart of it, communications will always be about getting a message from one end to another, through a medium. However, the new age has shown us that engagement and consumption of message is critical to any successful campaign. I recently heard someone say ‘the era of the adman is over, the era of the story-teller beckons us’. I am not the one to diss the adman who has soldiered along all these decades taking brands to consumers and creating the necessary pulls. How we take to content, how we engage with different consumers and how we drive communication to a diverse audience using story-telling as a key component is something that I am looking forward to. Talent that understands building and reinforcing brand propositions in content and story-telling context will be relevant.

Martech: The media itself becomes the story, from watching a billboard come alive to being dazzled by the AR capabilities that are going to be unleashed by 5G. The billboard of the street I am driving by being beamed on to my mobile device, to the prevalence of IoT in our daily lives. Cost could be a major roadblock at the moment, but over the next couple of years, a large part of media budgets are likely to be allocated to Martech. Experiential marketing is likely to receive a serious boost and people in OOH and Events who are yet to adapt and learn the ways of Martech better get down to it quick.

Mobile: Reliance Jio is probably the greatest marketing tipping point seen by India and I am sure its trickle-down effects will be seen across the whole marketing spectrum and the advent of 5G will radicalise the media capabilites. The future of marketing will be defined by how well an agency can understand mobile and carve out ideas that will help a brand populate and break the clutter since the ‘small screen’ is likely to be a ‘big’ medium to master!

Media looks set to impact a client’s business even stronger than before and become the key growth driver both as an impact medium and a disruptive medium, backed by a highly skilled, sophisticated and intelligent managerial talent!

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